What is the CritiCall Assessment Test?
The CritiCall Assessment Test is a pre-employment test designed to evaluate the skills and abilities of candidates applying for emergency dispatcher or call center operator positions. The test is commonly used by many emergency communication centers, law enforcement agencies, and call centers to identify candidates who possess the necessary skills to handle high-stress and critical situations effectively.
The CritiCall Assessment Test typically includes various modules or sections that assess different aspects of a candidate's abilities, such as:
- Data Entry: This module evaluates a candidate's typing speed and accuracy, which is crucial for accurately entering information while taking emergency calls.
- Call Summarization: Candidates are required to listen to recorded emergency calls and summarize critical information from those calls accurately and concisely.
- Decision Making: This section assesses a candidate's decision-making skills by presenting scenarios where quick and appropriate decisions must be made.
- Multi-Tasking: Candidates are tested on their ability to handle multiple tasks simultaneously, such as entering information while speaking with callers.
- Memory Recall: This module evaluates a candidate's memory recall abilities by presenting information that they must later recall accurately.
- Map Reading: Candidates may be assessed on their ability to interpret maps and provide directions to emergency responders.
- Prioritization: This section tests a candidate's ability to prioritize tasks and emergencies based on their urgency.
The CritiCall Assessment Test is challenging and demanding, as it aims to replicate the fast-paced and high-pressure environment of emergency call centers. It helps employers identify individuals who are capable of handling emergency situations efficiently, maintaining composure under stress, and providing critical assistance to callers and emergency responders.
Did you know?
To get hired for the job you need to pass an assessment test. Preparing for an employment assessment test can be a daunting task, but practicing beforehand can significantly improve your chances of success. We recommend using Free CritiCall Practice Test practice materials from JobTestPrep.
CritiCall Assessment Test Practice
Why Practice before CritiCall Assessment
The primary purpose of the CritiCall Practice Test is to help candidates prepare for the actual CritiCall assessment, which is commonly used by emergency dispatch and call center organizations for hiring and selection purposes. The practice test serves several important functions in this regard:
- Familiarization with test format: The CritiCall Practice Test allows candidates to become familiar with the format, structure, and types of questions they can expect in the actual assessment. By experiencing the test beforehand, candidates gain an understanding of what to anticipate, reducing test anxiety and increasing confidence.
- Skill assessment and identification: The practice test assesses candidates' skills in various areas relevant to emergency dispatch and call center work, such as data entry, multitasking, decision-making, and listening comprehension. By taking the practice test, candidates can identify their strengths and weaknesses, enabling them to focus their preparation on areas that require improvement.
- Time management practice: The CritiCall assessment is known for its time-sensitive nature, requiring candidates to perform tasks quickly and efficiently. The practice test helps candidates develop and refine their time management skills by providing them with a simulated environment where they can practice completing tasks within specific time constraints.
- Scenario exposure: The practice test exposes candidates to realistic scenarios that emergency dispatchers and call center operators often encounter. By engaging with these scenarios, candidates can better understand the challenges and demands of the job, allowing them to develop strategies and approaches for handling similar situations during the actual assessment.
- Performance evaluation: After completing the practice test, candidates receive feedback on their performance. This feedback can help them gauge their readiness for the actual assessment, identify areas for improvement, and adjust their preparation strategies accordingly.
Which Skills are Assessed in CritiCall Test
The CritiCall Practice Test assesses a range of skills and abilities that are essential for success in emergency dispatch and call center positions. While the specific modules and tasks may vary, depending on the version of the CritiCall assessment being used, the following are some common skills and abilities evaluated:
- Data Entry: Candidates are assessed on their accuracy and speed in entering information into a computer system. This skill is crucial for capturing and documenting details during emergency calls or customer interactions.
- Multitasking: The practice test measures a candidate's ability to handle multiple tasks simultaneously. This includes listening to and comprehending information while simultaneously entering data, making decisions, or following protocols.
- Decision-Making: Candidates are presented with scenarios that require them to make quick decisions based on limited information. The practice test evaluates their ability to assess situations, prioritize tasks, and determine appropriate actions.
- Listening Comprehension: The test assesses a candidate's ability to listen attentively, extract relevant information, and accurately interpret and comprehend details provided during emergency calls or customer interactions.
- Call Summarization: Candidates may be required to summarize critical information from a phone call or message accurately and succinctly. This skill is important for relaying essential details to emergency responders or other relevant parties.
- Prioritization: The practice test evaluates a candidate's ability to prioritize tasks based on urgency, importance, and available resources. This skill is crucial for effectively managing emergency situations and allocating resources efficiently.
- Map Reading: Candidates may be tested on their map reading and navigation skills, as this knowledge is essential for providing accurate directions to emergency responders or locating callers in need of assistance.
- Keyboarding Skills: The test measures a candidate's typing speed and accuracy, as efficient and error-free typing is crucial for entering information quickly and effectively.
Questions and Scenarios
While the CritiCall Practice Test is designed to simulate the types of questions and scenarios you may encounter on the actual CritiCall assessment, it's important to note that the specific questions and scenarios can vary between different versions of the assessment and across different organizations that use CritiCall.
The CritiCall assessment is customized and tailored to meet the specific needs and requirements of the organization or agency using it. This means that the questions and scenarios on the actual assessment may differ slightly from those found on the practice test. The purpose of the practice test is to give you a general sense of the skills and abilities evaluated and to help you become familiar with the overall format and nature of the assessment.
While the exact questions and scenarios may differ, the practice test can still be valuable in preparing for the actual CritiCall assessment. It helps you develop and refine the skills necessary for emergency dispatch and call center work, such as data entry, multitasking, decision-making, and listening comprehension. By practicing these skills through the practice test, you can enhance your overall preparedness and readiness for the assessment, even if the specific questions and scenarios are not replicated exactly.
To best prepare for the actual CritiCall assessment, it's advisable to focus on the fundamental skills and abilities assessed in the practice test and ensure you have a solid understanding of emergency dispatch and call center procedures, protocols, and best practices. This will help you adapt to various scenarios and demonstrate your capabilities effectively during the actual assessment.
Take a Free CritiCall Assessment Test
A caller reported, that group of unidentified people in masks walked into the bank.
Who should be contacted?
A car accident with injuries and a fuel leak on a busy highway.
Chose right priority category:
A) Priority 1 – an immediate threat to life
B) Priority 2 – an immediate threat to property
C) Priority 3 – a routine report
D) Priority 4 – a public service
Read the passage and answer the following question
In recent decades, advancements in technology have transformed the way we communicate and access information. The internet, in particular, has revolutionized the dissemination of knowledge and connectivity. People from different corners of the world can now interact in real-time, bridging cultural gaps and promoting global understanding. While these developments have many benefits, they also raise concerns about privacy, misinformation, and digital dependency.
According to the text, what has revolutionized the dissemination of knowledge and connectivity?
A) Advances in transportation systems.
B) The development of social media platforms.
C) The internet.
D) The expansion of global markets
A store offers a 20% discount on all items.
If a laptop originally costs $800, how much will it cost after the discount is applied?
Look carefully at the following pairs of words
Memorize as much as you can
- Tree - Cup
- Candy - Car
- Ocean - Number
The word paired with Car is…
Find the fastest way from Red to Yellow
A) Drive along Small St., turn onto Second St., turn onto Main Street, turn Third St., turn onto Big St., turn onto Second St., turn onto Main St.
B) Drive along Tree St., turn onto Second St., turn onto Main St.
C) Drive along Small St., turn onto First St.,
D) Drive along Small St., turn onto Second St., turn onto Main St.
Time Duration and Number of Questions
The duration and the number of questions or scenarios in the CritiCall Practice Test can vary depending on the version of the assessment being used and the specific requirements of the organization administering it. However, in general, the CritiCall Practice Test is designed to be completed within a specific time frame, and it consists of multiple modules or sections assessing different skills.
The overall duration of the CritiCall Practice Test typically ranges from 1 to 2 hours. This includes the time required to complete all the modules or sections included in the practice test. Each module may have its own time limit, and candidates are expected to complete the tasks within that allotted time.
The number of questions or scenarios in the CritiCall Practice Test can also vary. It depends on the specific modules being assessed and the organization's requirements. Each module may consist of multiple questions or scenarios that candidates need to respond to. Some modules may have a fixed number of questions, while others may be time-based, assessing how many tasks you can complete within a given time frame.
It's important to note that the CritiCall assessment is designed to evaluate your ability to perform under time pressure and handle various tasks efficiently. Therefore, the time limits and the number of questions or scenarios are structured to reflect the demands of the emergency dispatch and call center environments.
Time Limits or Specific Scoring Criteria
The time limits and scoring criteria for the CritiCall Practice Test can vary depending on the version of the assessment being used and the requirements set by the organization administering the test. The specific time limits and scoring criteria are determined by the organization and may differ slightly from one administration to another.
In general, the CritiCall Practice Test is designed to assess your ability to perform tasks efficiently and effectively under time constraints, mirroring the demands of emergency dispatch and call center work. Therefore, time limits are typically incorporated into the test to simulate real-world scenarios where quick decision-making and task completion are essential.
The scoring criteria for the CritiCall Practice Test can also vary based on the organization's requirements and priorities. Different modules or sections of the test may have their own scoring criteria, depending on the specific skills and abilities being evaluated. The scoring may be based on factors such as accuracy, speed, completeness of tasks, and adherence to protocols.
Emergency Call Dispatcher Test Practice
Tips to Pass CritiCall Test
Test takers in the CritiCall Practice Test may encounter challenges in various areas. Here are some common challenges and strategies to overcome them:
- Time Management: The time limits in the CritiCall Practice Test can create pressure to complete tasks quickly. Some test takers may struggle with managing their time effectively. To overcome this challenge, practice time management techniques during your preparation. Set goals for each task or section, prioritize tasks based on urgency, and develop strategies to work efficiently under time constraints.
- Multitasking: The CritiCall Practice Test evaluates your ability to handle multiple tasks simultaneously. Some test takers may find it challenging to switch between tasks or maintain focus on different aspects at once. To improve multitasking skills, practice dividing your attention and switching between tasks in your daily activities. Develop strategies for prioritizing and managing multiple streams of information simultaneously.
- Decision-Making: Quick decision-making is a critical skill assessed in the CritiCall Practice Test. Test takers may struggle with making decisions under pressure or with limited information. Enhance your decision-making abilities by practicing critical thinking and problem-solving exercises. Develop a systematic approach to assess situations, consider available information, and make decisions efficiently.
- Data Entry Accuracy and Speed: Accurate and efficient data entry is essential in emergency dispatch and call center work. Test takers may face challenges in typing accurately and quickly. Improve your data entry skills by practicing typing exercises and utilizing online typing tutors. Focus on accuracy first and gradually work on increasing your speed.
- Listening Comprehension: Test takers may find it challenging to listen attentively and extract relevant information during the CritiCall Practice Test. Enhance your listening comprehension by actively practicing active listening techniques in your daily interactions. Pay close attention to details, take notes when necessary, and practice summarizing information accurately.
- Stress and Test Anxiety: The pressure of the CritiCall Practice Test can lead to test anxiety, which can impact performance. Develop effective strategies to manage stress and anxiety, such as deep breathing exercises, positive self-talk, and visualization techniques. Practice relaxation techniques and build confidence through consistent preparation and familiarization with the test format.
Practice, Practice, Practice
Practicing with CritiCall Practice Test can significantly increase your chances of success in the application process for emergency dispatch or call center positions. Here's how it can benefit you:
- Demonstrate Job Readiness: A strong performance on the CritiCall Practice Test showcases your readiness for the specific demands of emergency dispatch or call center work. It indicates that you possess the necessary skills, abilities, and aptitude required for the job, which can make you a more attractive candidate to potential employers.
- Stand Out from Other Candidates: The CritiCall Practice Test is often used as a screening tool to narrow down the pool of applicants. By performing well on the test, you distinguish yourself from other candidates and demonstrate your competence in the essential areas evaluated. This can give you a competitive edge and increase your chances of progressing further in the application process.
- Validation of Skills: Many employers consider the CritiCall Practice Test results as a validation of your skills and abilities. It provides an objective measure of your performance and serves as evidence of your proficiency in crucial areas like data entry, multitasking, decision-making, and listening comprehension. This can enhance your credibility and reinforce your qualifications as a candidate.
- Confidence Boost: A strong performance on the CritiCall Practice Test can boost your confidence and self-assurance. Knowing that you have performed well in a simulated assessment similar to the actual job requirements can give you a sense of preparedness and readiness, which can positively impact your performance during interviews and other stages of the application process.
- Preemptive Preparation: The CritiCall Practice Test allows you to identify areas of improvement and refine your skills before the actual assessment. By recognizing your strengths and weaknesses, you can focus your preparation efforts, seek additional training or practice, and address any skill gaps. This proactive approach enhances your overall readiness and increases your chances of success.
Next Step: Prepare for the CritiCall Test
To get hired for the job you need to pass the assessment test. Preparing for an employment assessment test can be a daunting task, but practicing beforehand can significantly improve your chances of success. Below are the reasons why you might consider to get prepared by practicing using Free CritiCall Practice Test materials from JobTestPrep.
- JobTestPrep practice provides Realistic simulation: The JobTestPrep practice tests simulate the actual test format and difficulty level, providing you with an accurate representation of what to expect on test day. This can help you to identify your strengths and weaknesses and focus your practice efforts accordingly.
- You can time yourself by doing practice tests: Time management is crucial during the test, so practice completing questions within the time limit for each section. This will help you to improve your speed and accuracy during the actual test.
- JobTestPrep tests provide feedback and analysis: The practice tests include detailed explanations and feedback on your performance, enabling you to identify areas for improvement and learn from your mistakes.
- You get customized study plan: JobTestPrep offers customized study plans based on your performance on practice tests, helping you to optimize your study time and focus on areas where you need the most improvement.
- JobTestPrep materials are accessible online: JobTestPrep practice materials are accessible online, allowing you to practice at your own pace and convenience from anywhere with an internet connection.
Overall, using JobTestPrep practice materials can be an effective way to prepare for the employment assessment test, helping you to build confidence and increase your chances of success. By following these tips and practicing regularly, you can improve your chances and succeed on the test. All the best on your job interview and assessment test! Good luck & I truly hope you will get hired soon!