Cigna Insurance Pre-Employment Assessment Test and Job Interview Prep

What is Cigna Insurance

Cigna Corporation is a global health services company that offers a range of insurance and health-related services.

Cigna operates in over 30 countries and jurisdictions, providing a wide range of health insurance and related services to individuals and businesses on a global scale.

In addition to health insurance, Cigna provides an array of health-related services, including dental, vision, disability, and life insurance. The company also offers wellness programs and solutions for employers.

Cigna places a strong emphasis on a customer-centric approach, aiming to provide personalized and user-friendly experiences for its members. The company leverages technology to enhance customer engagement and satisfaction.

In 2018, Cigna completed its acquisition of Express Scripts, one of the largest pharmacy benefit management (PBM) companies in the United States. This strategic move aimed to enhance Cigna's ability to provide integrated healthcare solutions.

Here are 7 interesting facts about Cigna:

  1. Innovative Health Solutions: Cigna is known for its focus on innovative health solutions. The company invests in technologies and initiatives to improve health outcomes, including data analytics, digital health tools, and personalized health programs.
  2. Employee Well-Being Programs: Cigna places a strong emphasis on employee well-being and offers various programs to support the health and wellness of its own workforce. This includes initiatives focused on mental health, physical fitness, and work-life balance.
  3. Cigna Foundation: The Cigna Foundation, established in 1962, is the company's philanthropic arm. It supports initiatives that improve global health, enhance well-being, and promote diversity and inclusion.
  4. Community Engagement: Cigna is actively involved in community engagement and social responsibility. The company participates in various community service projects, health awareness campaigns, and disaster relief efforts to positively impact the communities it serves.
  5. Diversity and Inclusion: Cigna is committed to fostering diversity and inclusion within its workforce. The company has received recognition for its efforts to create an inclusive workplace and has been included in various diversity and equality indices.
  6. Telehealth Services: In response to the growing demand for virtual healthcare, Cigna expanded its telehealth services to provide convenient and accessible healthcare options for its members, allowing them to consult with healthcare professionals remotely.
  7. Corporate Responsibility: Cigna has been recognized for its commitment to corporate responsibility and sustainability. The company emphasizes ethical business practices, environmental stewardship, and social responsibility in its operations.

Cigna Insurance Hiring Process

Cigna is a United States based multinational managed healthcare and insurance company based in Bloomfield, Connecticut. When hiring new workers, Cigna uses employment test to determine candidate fit for the position

Many insurance companies use pre-employment tests to assess the aptitude, personality, and skills of job candidates to determine if they are the right fit for roles in the insurance industry and to help company assesses skills and knowledge of perspective candidates to ensure fit for the position before hiring. Main objective of the assessment is to ensure that candidate knows how to make decisions under time limits and pressure, knows how to solve problems and apply knowledge to new situations as well as communicate and reason.

In this post, you will find essential information about typical Assessment Tests used during pre-employment process, learn about sample questions from the most recent test and what to expect during the test and learn how to prepare for each of the tests quickly.

Job Interview Questions

when preparing, remember to tailor your responses to your own experiences and the specific job description. Additionally, researching Cigna's values, mission, and recent initiatives can help you align your answers with the company's priorities.

Here are some common types of questions you might encounter in a Cigna insurance job interview, along with recommended answers:

  1. Tell me about yourself.
    • Recommended Answer: Provide a brief overview of your professional background, emphasizing relevant experiences and skills related to the insurance industry. Highlight your passion for helping people and your alignment with Cigna's mission.
  2. Why do you want to work for Cigna?
    • Recommended Answer: Express your interest in Cigna's commitment to improving health and well-being through insurance services. Discuss how your values align with Cigna's focus on customer-centric solutions and your desire to contribute to a positive impact.
  3. What do you know about Cigna's products and services?
    • Recommended Answer: Demonstrate your research on Cigna's insurance products, services, and any recent innovations. Discuss how these offerings align with your professional goals and why you find them compelling.
  4. How do you stay updated on changes in the insurance industry?
    • Recommended Answer: Highlight your commitment to continuous learning and staying informed about industry trends. Mention specific sources such as industry publications, conferences, or professional networks that you engage with regularly.
  5. Describe a challenging situation you faced in a previous insurance-related role and how you resolved it.
    • Recommended Answer: Use the STAR method (Situation, Task, Action, Result) to share a specific example of overcoming a challenge in an insurance setting. Emphasize problem-solving skills, collaboration, and positive outcomes.
  6. How do you handle customer inquiries or concerns in the insurance industry?
    • Recommended Answer: Discuss your customer service approach, emphasizing empathy, effective communication, and a commitment to finding solutions. Share any relevant experiences where you successfully addressed customer concerns.
  7. What role do analytics and data play in the insurance industry, and how have you utilized them in your previous roles?
    • Recommended Answer: Highlight the importance of analytics in risk assessment, underwriting, and decision-making in insurance. Provide examples of how you've used data to inform business strategies or improve processes.
  8. How do you manage competing priorities and deadlines in the insurance field?
    • Recommended Answer: Discuss your organizational and time management skills. Provide examples of how you've successfully handled multiple priorities and met deadlines in previous insurance roles, ensuring accuracy and attention to detail.
  9. What is your understanding of regulatory compliance in the insurance industry, and how do you ensure adherence?
    • Recommended Answer: Demonstrate your knowledge of regulatory requirements in the insurance sector. Discuss your approach to staying informed about changes in regulations and how you've implemented compliance measures in previous roles.
  10. How would you contribute to a positive and collaborative team environment at Cigna?
    • Recommended Answer: Emphasize your teamwork and interpersonal skills. Discuss instances where you've contributed to a positive team culture, promoted collaboration, and supported colleagues in achieving common goals.

 

Ideal Employee

Cigna, like many other companies, seeks ideal employees who align with its values, mission, and the specific needs of the insurance industry. To get hired we recommend you research Cigna's values and mission, and tailor their applications and interview responses to align with the company's expectations and culture. Additionally, demonstrating enthusiasm for contributing to Cigna's commitment to improving health and well-being can set candidates apart. While the ideal employee characteristics may vary based on the position, here are some general qualities that Cigna may look for during the hiring process:

  1. Industry Knowledge:
    • Ideal employees at Cigna should possess a solid understanding of the insurance industry, including knowledge of different insurance products, regulatory compliance, and industry trends. Familiarity with healthcare and well-being is often highly valued.
  2. Customer-Centric Focus:
    • Cigna places a strong emphasis on providing exceptional customer service. The ideal employee is customer-centric, demonstrating empathy, effective communication skills, and a commitment to meeting the needs of policyholders and clients.
  3. Adaptability:
    • The insurance industry is dynamic and subject to regulatory changes. Cigna values employees who are adaptable, open to change, and capable of navigating evolving landscapes with resilience.
  4. Analytical and Data Skills:
    • Strong analytical skills are crucial in the insurance field. The ideal employee should be comfortable working with data, using analytics for risk assessment, underwriting, and decision-making, and leveraging insights to improve processes.
  5. Ethical Decision-Making:
    • Given the sensitive nature of the insurance business, Cigna seeks employees with strong ethical values. The ideal candidate should demonstrate integrity, honesty, and a commitment to ethical decision-making in all aspects of their work.
  6. Team Collaboration:
    • Cigna values a collaborative work environment. The ideal employee is a team player who can work effectively with colleagues, share knowledge, contribute to a positive team culture, and support collective goals.
  7. Innovation and Problem-Solving:
    • Innovation is key in an industry that continually evolves. Cigna looks for employees who bring a proactive and innovative mindset to problem-solving, offering creative solutions to challenges and contributing to continuous improvement.
  8. Communication Skills:
    • Effective communication is crucial, both internally and with clients. The ideal employee can articulate ideas clearly, listen actively, and communicate complex insurance concepts in a way that is understandable to a diverse audience.
  9. Leadership Qualities:
    • Depending on the role, Cigna may seek employees who demonstrate leadership qualities. This includes the ability to lead teams, make strategic decisions, and positively influence colleagues toward common goals.
  10. Continuous Learners:
    • The insurance landscape is ever-changing, and Cigna values employees who are committed to continuous learning. Ideal candidates are curious, seek out opportunities for professional development, and stay informed about industry advancements.
  11. Diversity and Inclusion:
    • Cigna emphasizes diversity and inclusion. The ideal employee recognizes the value of diverse perspectives, fosters an inclusive work environment, and contributes to a culture that embraces differences.
  12. Passion for Well-Being:
    • Cigna is deeply involved in promoting health and well-being. The ideal employee is passionate about contributing to the well-being of individuals and communities, aligning with Cigna's broader mission.
  13. Results-Oriented:
    • Cigna seeks employees who are results-oriented and can drive outcomes. Ideal candidates set goals, work efficiently, and take ownership of their responsibilities to achieve measurable results.

Employment Process Q&A

Which jobs in Insurance Industry typically require an employment assessment?

If you are applying for one of the jobs below there is a very high chance that you will have to complete an assessment test as part of your hiring process:

  • Insurance Underwriter: An underwriter is a person who makes policy issuance decisions. For instance, if a car is no longer running or car is dented, an underwriter most likely will recommend not to insure it (not issue a policy for a vehicle). An underwriter also determines how much the company should charge for insurance premiums paid.
  • Insurance Agent: An insurance agent is someone who sells insurance policies to people. Being an insurance agent may be a good job for you if you like to meet and talk with people. You will need at least a high school diploma to be an agent, and you may need to have a college degree to have certain insurance agent jobs.
  • Insurance Appraiser: An insurance appraiser examines property and possessions that clients want to insure to determine their value. Insurance appraisers can also use the information they collect to determine the cost of any damages or loss a client experiences. An insurance appraiser can also work closely with a claims adjuster to find an item's final value.
  • Insurance Auditor: Insurance auditor completes internal or external audit by reviewing the accuracy of financial records and analyzing financial operations for an organization. Insurance Auditors can also assess claims in the insurance industry and prepare bills to ensure clients receive their funds.
  • Insurance Customer Service Representative: Customer service representatives talk with people to get details after their property is damaged. They often answer questions from people who need to know what their insurance does and does not pay for. You will need at least a high school diploma to be a claims representative, and you may need to have a college degree to have certain adjuster jobs.
  • Insurance Claims Representative: An insurance claims representative claims representatives work with people after their property has been damaged to processes clients' requests to receive compensation from insurance companies. Insurance Claim Representatives provide interview claimants to obtain information, verify facts and document losses. These professionals also provide customer service, maintain records and analyze coverage policies.
  • Insurance Claims Investigator: An insurance claims investigator works for an insurance company to ensure customer requests for compensation are valid. They prevent fraud by examining suspicious claims and verifying facts by collaborating with private investigators. Claims investigators also analyze social media to detect suspicious client behavior.
  • Insurance Specialist: An insurance specialist explains and interprets insurance plans. These professionals help entities choose the appropriate coverage based on their specific needs and understand their policies when making a claim is time. Insurance specialists may also play a role in evaluating and processing claims.
  • Insurance Adjuster: An adjuster is a person who helps people after their property has been damaged. Typically a claims adjuster is an insurance professional who helps customers revise their claims according to changing life situations. Much of a claims adjuster's job involves determining how much money an insurance company is supposed to pay a client for damage or loss, typically in circumstances that involve insured property. Claim adjustors investigate how the property was damaged and determine whether or not the damage will be paid for by the insurance company.
  • Insurance Actuary: An insurance actuary is a person who helps insurance companies assess the risk to calculate how much money to charge for insurance. Insurance actuaries help insurance companies design plans they offer clients by determining the cost of potential risks that might arise.
What are the typical assessment tests used in the hiring process?
  • Cognitive Aptitude Test is an pre-employment hiring exam, which is used by to determine an how well candidate is prepared to succeed in a given activity. There are various different aptitude tests employers use based on the skills and levels of responsibilities required on the job.
  • Intelligent Quotient Test indicates analytical and mental abilities of a given individual, relative to other people. Using IQ Test specific mental abilities of the individual can be measured and score can be assigned as a result of the test. In most of the cases IQ Test can be used as reliable indicator of individual's academic and financial success and might be used by employers to test candidates for the job postings.
  • Microsoft Excel is a complex business application which allows companies to record, track, and analyze data and perform very complex modelling and calculations, essential for measuring company performance, maximizing return on investment, and defining goals. Since Microsoft Excel is used in a lot of organizations, employers would like to make sure that candidates has solid Excel skills and experience using the tool. A new employee who can comfortably navigate is prepared to immediately contribute by producing meaningful, data-driven spreadsheets, reports, and graphs to best serve company needs.
How Companies Use Employment Assessment Tests?

Most of the times employers use assessment tests when hiring new candidate or promoting a person within the organization:

  • Hiring and Employment Assessment - hiring manager or HR might choose to test job candidate before hiring  to ensure candidate is a good fit for the position.
  • Growing Talent inside the organization - for example some companies use the test before making decision to promote the candidate for the position inside the organization
  • Determine Levels of Motivation - for example, if your company is looking to implement a new system or technology it might be helpful to assess people on their interests and motivations related to new technology.
  • Hiring interns for a full time roles - very frequently organizations need to be able to assess analytical skills and cognitive abilities to determine if person is the right for for the position. Very often psychometric tests can help you to uncover values and interests that are fundamental to overall career satisfaction.
  • Converting Temporary worker or Consultant into Full time position - a lot of times companies are interested in building capabilities inside the organization or trying to reduce the cost and offer contractors, consultants or temporary workers, currently working at the company, to convert to full time jobs
How can I improve my chances to get hired

If you have experience in insurance industry it might be a good idea to work on the narrative for your career and skills and experiences you obtained that might deliver value to perspective employer. If you are new to insurance industry you might consider insurance industry certification or designation gives you the knowledge you need to offer a higher level of service to your clients. Below are the most common insurance industry certifications used by the industry professional to propel their careers and increase their chance to get hired:

  • AINS - The Associate in General Insurance (AINS) certification focuses on general property and liability insurance for personal or commercial lines.
  • CIC - Certified Insurance Counselor (CIC) certification focuses on the practical application of insurance principles and is considered one of the most credible insurance designations available.
  • CPCU - A Chartered Property Casualty Underwriter certification (CPCU) evaluates candidates knowledge on risk management, underwriting, and property-casualty insurance.
  • CRM - A Certified Risk Manager (CRM) is an expert in preventing, minimizing, and eliminating risk.
  • CWCA - As a Certified WorkComp Specialist (CWCA), you’ll specialize in workman’s compensation insurance.
What are the best way to prepare for Pre-Hiring Assessment Test?

One of the most useful recommendations to prepare for employment assessment test is to identify the tests used by particular insurance company you are applying for and practice beforehand. Ask the HR or hiring manager if they use their own test or whether test is administered by a third party vendor. Even though you would never know about what exact questions you will be asked throughout the testing process, when practicing the similar test you will become familiar with the types of questions you will be presented with the time constraints which will make your practice extremely realistic and will get your ready for the real test.

Most common Insurance Industry Assessments Tests are (if you click on the assessment title link takes you to the preparation material):

  • Insurance Industry Cognitive Aptitude Test - Insurance Aptitude Test measures peoples verbal reasoning skills, decision making abilities and ways of solving challenges
  • IQ Test - Insurance IQ Test measures candidates mental capacity, alertness and ability to recognize patterns
  • Excel Test - Insurance Pre-employment Hiring Assessment that employers use during the recruitment process to check how proficient candidates are with Microsoft Excel
  • Personality Test Insurance Industry Personality Test is an assessment used by the company to determine if candidate has character traits are best suited and a good fit for a specific position.
  • Leadership Assessment Test: Leadership Assessment is a type of behavioral test used to determine if candidate possesses  the competencies required in supervisory role, managerial position (or leadership position): i.e. decision-making, empathy, communication, inspiring others and more
  • Situational Judgement Test: Insurance Industry Situational Judgment Tests (SJTs) present applicants with a description of a work problem or critical situation related to the job they are applying for and ask them to identify how they would handle it. These test are common is European countries and used less frequently in Unites States
  • Customer Service Test: Insurance Industry Customer Service Test assesses competencies that are valued by employers in customer service representatives (i.e. Communication skills, Negotiation skills, flexibility, interaction and collaboration with co-workers, ability to handle challenging requests etc.)

Take a Free Assessment Test

Practice Cigna Insurance Assessment Test

A Typical assessments can cover a broad range of skills and attributes, depending on the nature of the job. Here are some common types of assessments that might be considered during the hiring process:

  1. Cigna Cognitive or Aptitude Tests: These assess a candidate's ability to learn, solve problems, and think critically. They often cover areas such as math, logic, and verbal reasoning.
  2. Cigna Personality Assessments: These tests aim to evaluate a candidate's personality traits, work style, and interpersonal skills. They can provide insights into how well a candidate might fit into a particular work culture.
  3. Technical Skills Assessments: For roles that require specific technical expertise, candidates may be asked to complete assessments or tests to demonstrate their proficiency in relevant tools (i.e. Microsoft Excel), programming languages, or other technical skills.
  4. Cigna Behavioral Interviews: While not a traditional test, behavioral interviews involve asking candidates about their past behavior in certain situations to predict how they might behave in the future. This assesses qualities like problem-solving, teamwork, and communication skills.
  5. Situational Judgement Test (SJT): These assessments evaluate a candidate's ability to understand and manage their emotions and relate effectively to others in the workplace, based on the situation.
  6. Microsoft Office Tests: for some of the job requiring knowledge of Microsoft Office Applications specialized knowledge of Microsoft Word, Microsoft Excel and Microsoft PowerPoint  are conducted
Cognitive Ability Test

Cognitive ability tests assess candidates' problem-solving, analytical, and reasoning skills, which are essential for a wide range of positions.

 
Numerical Reasoning Test

Used by Employers to determine your numerical reasoning and data interpretation skills.

 
Personality Test

A personality assessment test evaluates an individual's behavioral traits, preferences, and characteristics to provide insights into their unique personality profile.

 
Leadership Test

For leadership positions, a leadership test may be used to assess candidates' leadership potential and ability to manage teams and projects effectively.

 
Customer Service Test

Candidates applying for customer service representative positions may undergo this test to evaluate their ability to handle customer inquiries, resolve issues, and deliver excellent service.

 
Verbal Reasoning Test

Company may use this test to evaluate candidates' ability to understand written information and communicate effectively, which is crucial for various roles, including administrative assistants and communication specialists.

 
Behavioral Test

Behavioral tests can provide insights into candidates' work-related behaviors and personality traits, helping the company to identify individuals who align with the organization's values and culture.

 
Microsoft Office Test

Candidates applying for administrative roles or positions involving data analysis and reporting may be tested on their proficiency in Microsoft Office applications, such as Excel, Word, and PowerPoint.

 
SJT Test

SJT (Situational Judgement Test) can help evaluate how candidates respond to real-world work scenarios, providing insights into their decision-making and problem-solving abilities in the context of company's operations.

 

 

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Did you Know? If you need acceess more then one test for extended period of time you can use JobTestPrep Premium Package. This option gives you 3 PrepPacks at 50% discount, which you can use for extended period of time

Microsoft Office Pre-Employment Tests

 

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Can't Find Your Test? Download Sample Assessment Test Questions PDF to find the test you need. Or if you still have questions about how to practice for your upcoming test, please contact us, and we'll get back to you within 24 hours.

Did you know?

To increase your chances of passing the test you can learn about the Cigna assessment test format. You can ask in advance how many questions are on the test and what kind of questions are there (multiple choice questions, true false, simulator questions etc.). You can also learn about he time required to complete the test.

Take a Free Cigna Insurance Cognitive Test

Determine the Next Number in the Sequence

Determine the Missing Letter

 

 

Insurance Industry Personality Tests

By law, insurance companies are required to select only the best people with the highest integrity and leadership qualities. This is why most insurance companies are using personality tests to select the best candidates from the pool of applicants:

Sample Insurance Industry Personality Test Question

What would you do at a corporate event?

Why Prepare with JobTestPrep Practice Materials

  1. Realistic Test Simulation: JobTestPrep provides practice tests that accurately replicate the format and difficulty level of the actual test, allowing you to prepare effectively for the real assessment.
  2. Eliminate Stress by Practicing Time Management Practice: Practicing with time limits helps you improve your speed and accuracy during the test, ensuring you can efficiently complete all sections within the allotted time.
  3. Get Detailed Feedback and Customized Study Plan: JobTestPrep's practice tests offer detailed feedback and personalized study plans based on your performance, enabling targeted improvement and optimized study time.

Next Step: Prepare for the Assessment Test

Preparing for Cigna Insurance employment assessment test can be a daunting task, but practicing beforehand can significantly improve your chances of success. Below are 3 reasons why you might consider to get prepared by practicing using materials from JobTestPrep.

Using JobTestPrep practice materials can be an effective way to prepare for the employment assessment test, helping you to build confidence and increase your chances of success. By following these tips and practicing regularly, you can improve your chances and succeed on the test. Select the best Option for the assessment among the tests listed below:

  1. Cigna Insurance Cognitive Ability Test: Cognitive ability tests assess candidates' problem-solving, analytical, and reasoning skills, which are essential for a wide range of positions.
  2. Cigna Leadership Test: For leadership positions, a leadership test may be used to assess candidates' leadership potential and ability to manage teams and projects effectively.
  3. Cigna Customer Service Skills Test: Candidates applying for customer service representative positions may undergo this test to evaluate their ability to handle customer inquiries, resolve issues, and deliver excellent service.
  4. Verbal Reasoning Test: Company may use this test to evaluate candidates' ability to understand written information and communicate effectively, which is crucial for various roles, including administrative assistants and communication specialists.
  5. Behavioral Test: Behavioral tests can provide insights into candidates' work-related behaviors and personality traits, helping the company to identify individuals who align with the organization's values and culture.
  6. Microsoft Office Test: Candidates applying for administrative roles or positions involving data analysis and reporting may be tested on their proficiency in Microsoft Office applications, such as Excel, Word, and PowerPoint.
  7. Situational Judgment Test (SJT): SJTs can help evaluate how candidates respond to real-world work scenarios, providing insights into their decision-making and problem-solving abilities in the context of company's operations.

All the best on your job interview and assessment test! Good luck & I truly hope you will get hired soon!

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Can't Find Your Test? Download Sample Assessment Test Questions PDF to find the test you need. Or if you still have questions about how to practice for your upcoming test, please contact us, and we'll get back to you within 24 hours.